Proof of Warranty:

To process your request, we require proof of warranty coverage. Please attach a copy of your proof of purchase (e.g., purchase receipt, order confirmation) to this request.

Additional Comments:

Feel free to include any additional information or comments that you believe will help us assess your request.

Terms and Conditions:

By submitting this warranty replacement request, you acknowledge and agree to the following terms and conditions:

  1. The warranty replacement request must pertain to a product covered by the PrimaDek™ warranty. Please consult your product’s documentation for specific warranty details.

  2. PrimaDek™ reserves the right to assess the request and determine the eligibility for replacement.

  3. The warranty does not cover damage resulting from misuse, improper installation, accidents, natural disasters, or unauthorised modifications.

  4. In the event of approval, PrimaDek™ will provide instructions for returning the product. The customer is responsible for return shipping costs.

  5. PrimaDek™ will, at its discretion, either repair or replace the defective product. The warranty does not cover installation or removal costs.


The information provided in this warranty replacement request form will be used solely for warranty-related purposes and will not be shared with third parties. For more details, please refer to our Privacy Policy.

Please complete the form below and attach your proof of warranty. Our customer support team will review your request and respond to you promptly.